Phoebe & Co. – Privacy Policy
Last updated: August 2026
Phoebe & Co. respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we may collect, why we collect it, how it is used and your rights in relation to your personal data.
1. Who We Are
Phoebe & Co. is an independent dog grooming business based in Heath Hayes, Cannock, Staffordshire.
For the purposes of UK data protection law, Phoebe & Co. is responsible for the personal information collected and used in connection with the business.
Contact:
enquiries@phoebeandco.uk
phoebeandco.uk
2. Information We May Collect
When you contact, enquire with or book an appointment with Phoebe & Co., we may collect information including:
Your name
Telephone number
Email address
Contact details
Your dog's name, breed, age and grooming history
Information relating to your dog's health, behaviour and grooming requirements
Appointment and payment information
Messages and correspondence between you and Phoebe & Co.
Emergency contact details where provided
Photographs of your dog where appropriate and where permission has been given
Information submitted through our website or contact forms
We only collect information that is reasonably necessary to provide our services and operate the business.
3. How We Use Your Information
Personal information may be used to:
Respond to enquiries
Arrange and manage appointments
Maintain client and grooming records
Contact you regarding your dog's appointment
Provide appropriate and safe grooming services
Process and record payments
Manage cancellations, rearrangements and future bookings
Contact you in the event of an emergency involving your dog
Respond to questions, feedback or complaints
Maintain appropriate business and financial records
Meet legal, regulatory, insurance or accounting requirements
Send marketing communications where you have chosen to receive them
Phoebe & Co. will not sell your personal information to third parties.
4. Our Lawful Basis for Using Your Information
Under UK data protection law, Phoebe & Co. must have a lawful reason for collecting and using personal information.
Depending on the circumstances, we may rely on:
Contract – where information is required to arrange or provide a grooming service you have requested.
Legitimate interests – where using information is reasonably necessary to operate Phoebe & Co., maintain appropriate client records, communicate with clients, manage appointments and protect the interests of the business and its clients.
Legal obligation – where information must be retained or used to comply with legal, tax, accounting or regulatory requirements.
Consent – where you have specifically given permission, for example for certain marketing communications or use of photographs for promotional purposes.
Where we rely on consent, you may withdraw that consent at any time.
5. Photographs & Social Media
Phoebe & Co. may photograph dogs before, during or after their groom.
Photographs may be used for purposes such as:
Grooming records
Before-and-after comparisons
The Phoebe & Co. website
Social media
Marketing and promotional material
Photographs will only be used publicly where appropriate consent has been provided.
You can tell Phoebe & Co. at any time that you do not want photographs of your dog used for marketing purposes.
6. Who We May Share Information With
Personal information will not routinely be shared with other organisations.
However, where necessary, information may be shared with trusted service providers or professional organisations involved in operating the business, such as:
Website and hosting providers
Email and communication providers
Payment providers
Accountants or bookkeeping providers
Insurance providers
IT or business administration services
Veterinary professionals in an emergency involving your dog
Government, regulatory or law-enforcement bodies where legally required
Where third parties process personal information on behalf of Phoebe & Co., reasonable steps will be taken to ensure information is handled appropriately.
7. Veterinary Emergencies
If your dog requires urgent veterinary attention while in the care of Phoebe & Co., relevant information may be provided to a veterinary professional where necessary to protect your dog's health and welfare.
This may include your contact information and relevant information about your dog.
8. How We Store Your Information
Phoebe & Co. takes reasonable steps to protect personal information from:
Loss
Misuse
Unauthorised access
Alteration
Disclosure
Information may be stored electronically or in paper client records.
Access is limited to information reasonably required for the operation of Phoebe & Co.
9. How Long We Keep Your Information
Personal information will only be kept for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, insurance and record-keeping requirements.
Different types of records may therefore be retained for different periods.
When information is no longer required, it will be securely deleted or disposed of where reasonably practicable.
10. Marketing Communications
Phoebe & Co. may occasionally contact clients with information about services, availability or business updates where there is an appropriate lawful basis to do so.
Where your consent is required for marketing, communications will only be sent where that consent has been provided.
You can ask to stop receiving marketing communications at any time by contacting Phoebe & Co.
Appointment reminders and messages directly relating to a booking or service are not considered marketing communications.
11. Website & Cookies
The Phoebe & Co. website may use cookies and similar technologies to help the website function correctly and to understand how visitors use the site.
Some cookies are essential for the operation of the website.
Where non-essential cookies are used, website visitors will be given appropriate information and choices where required.
The website may also collect limited technical information automatically, such as browser type, device information and website usage data.
12. Third-Party Websites
The Phoebe & Co. website may contain links to third-party websites or services, including social media platforms.
Phoebe & Co. is not responsible for the privacy practices of external websites.
You should review the privacy information provided by those organisations when using their services.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights in relation to your personal information.
These may include the right to:
Ask what personal information Phoebe & Co. holds about you
Request a copy of your personal information
Ask for inaccurate information to be corrected
Request deletion of your information in certain circumstances
Ask for the use of your information to be restricted in certain circumstances
Object to certain uses of your personal information
Withdraw consent where consent is the lawful basis being relied upon
Not every right applies in every circumstance.
To exercise your rights, please contact Phoebe & Co. using the details above.
14. Making a Complaint
If you have concerns about how Phoebe & Co. has handled your personal information, please contact us first so that we have the opportunity to resolve the matter.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Further information is available through the ICO website.
15. Changes to This Privacy Policy
Phoebe & Co. may update this Privacy Policy from time to time, for example if business practices, services or legal requirements change.
The most current version will be available on the Phoebe & Co. website.
Phoebe & Co.
Heath Hayes, Cannock, Staffordshire
enquiries@phoebeandco.uk
phoebeandco.uk
Related policies:
Terms & Conditions
Matting Policy